InstaGrowing offers intangible goods that cannot be returned. Therefore, we do not refund the money after the fulfillment of the order and the shipping product. As a customer, you are responsible for understanding this when buying any product on our website.
However, there are a number of reasons why we make a refund:
- The product is not delivered. Claims for non-delivery must be submitted to our support department in writing (to mail [email protected]) within 7 days from the date of placing the order. Otherwise, the campaign will be considered complete.
- The product does not correspond to the description. Arguments that the purchased product is not the same as described on the website must be provided. Complaints based only on false expectations or customer requests are not considered. Our support team is always ready to help and timely provide you with highly professional support.