Frequently Asked Questions

1. Be sure your account is open. If you have a private account, our system will automatically decline your payment. Also, keep your Instagram account open during delivery of the order. In the other case order will stop.

2. Do not change your username before order is completed.

Depends on the size of the order delivering may take from 24 hours to 10 days. Likes and Followers package up to a thousand completes in 24 hours. For other packages complete time please visit the pages of packages.

Yes, they can be. The processing of the big amount of orders that arrive at our server takes a little longer than indicated in the tariff plan you bought. That is why we reserve the right to delay the order for 2-3 days.

You are not limited in the number of orders and can select any services you need or wish.

If for some reason you cannot add a new order, e-mail us with a screenshot of the problem. We appreciate our customers and promise that you will receive an excellent bonus to your order if you let us know about the difficulties that have arisen.

Our company works only with verified Instagram-services. This is why the system is absolutely safe to use.

By default, our site has only standardized packages of services that can be ordered. If you want to receive an individual offer or make a wholesale order, please contact us at [email protected] and we will be happy to create a unique offer for you.

If the order was not fully implemented, you can contact us at [email protected], specifying the order ID, and we will restart it.

Our company highly appreciates the confidentiality of our customers. This is why we follow such principles:

- We never disclose confidential information to third parties (including information about orders).

- We do not contact the owners of the services who collect data from social networks- InstaGrowing will protect your data and prevent fraud, theft or loss.- We guarantee the protection of your data from copying or alteration by third parties.

1. Be sure your account is open. If you have a private account, our system will automatically decline your payment. Also, keep your Instagram account open during delivery of the order. In the other case order will stop.

2. All accounts following you are divided into several types - 30% of users are Europeans and Americans, 40% - Arabs and Asians, 30% - corporate accounts of other companies.

3. Some of the Followers can unsubscribe from the account. Usually, it is from 5 to 20%. Unfortunately, we can't assure that users will be 100% saved. That's why we give a 15-day guarantee for all packages. If during this period, users unsubscribed from the account, we will compensate for that number, sending new ones.

4. All Followers are not active. It means they will not like and comment on your photos. If you need additional services, you can order them in the section “Likes”, “Comments” and “Video Views”.

Once you ordered, our system automatically processes your request for 24 hours. After this period, all the new photos and videos are beginning to get Likes. The system automatically checks the presence of new photos/videos every 20 minutes and sends Likes on them. Important: your account must be open in order we can send Likes on it. If you close the account, making it private not public - Likes will stop to flow.

InstaGrowing offers intangible goods that cannot be returned. Therefore, we do not refund the money after the fulfillment of the order and the shipping product. As a customer, you are responsible for understanding this when buying any product on our website.

However, there are a number of reasons why we make a refund:

- The product is not delivered. Claims for non-delivery must be submitted to our support department in writing (to mail [email protected]) within 7 days from the date of placing the order. Otherwise, the campaign will be considered complete.

- The product does not correspond to the description. Arguments that the purchased product is not the same as described on the website must be provided. Complaints based only on false expectations or customer requests are not considered. Our support team is always ready to help and timely provide you with highly professional support.

The refund is not spread on the option Autolikes. This is due to the fact that after the order is put into operation, the system can be stopped only in a month.